B2B return policy

Professional sales only

LEFTECH sells only to businesses and persons acting for professional purposes. Business customers have no statutory or contractual right of withdrawal, exchange or return because they change their mind, order incorrectly or no longer need the goods.

When the delivery is wrong or defective

We handle a validly reported wrong item, shortage, transit damage while LEFTECH bore the transport risk, or proven defective or non-conforming delivery for which LEFTECH is contractually responsible. After verification, we will within a reasonable time complete delivery, repair, replace, re-perform or issue full or partial credit, as appropriate and legally permitted.

For an accepted claim, LEFTECH bears reasonable return costs through the shipping route we provide. Do not return anything before receiving written return instructions and, where required, an RMA number.

Reporting an error or defect

Record visible transit damage, shortages, wrong items and other apparent non-conformity immediately on the consignment note, CMR or proof of delivery and report them to info@leftech.be within two working days. Report a non-apparent defect without unreasonable delay and, where reasonably possible, within five working days after discovery. Report injury or a suspected serious safety risk on the same day.

Include the order and item number, quantity, lot or serial number where available, a clear description and photographs. Preserve the product, packaging and labels, and stop using the product where continued use could increase loss or a safety risk.

Other returns: case by case only

Where there is no wrong or defective delivery for which LEFTECH is contractually responsible, we may at our sole commercial discretion consider whether a commercial return is possible. Approval is never automatic and may depend on the manufacturer or supplier. Only prior written RMA approval authorises a return.

The RMA states the deadline, shipping method, product conditions and an estimated deduction. The customer bears costs and transit risk. Following receipt and inspection, any credit note is limited to the lowest of the net invoice amount, the supplier credit actually obtained and the reasonable net resale value. Documented costs are deducted to the extent they are not already reflected in that value. No fixed maximum deduction applies.

Conditions and excluded goods

A voluntarily returned product must arrive within the RMA period, unused, complete, unaltered, resalable and in intact original packaging. An RMA is not an advance guarantee of credit; inspection on receipt determines acceptable condition and value.

Custom, specially sourced, made, cut, welded, assembled, programmed, calibrated or printed goods, non-standard quantities, opened sealed hygiene, PPE or chemical products, used or damaged goods, short-dated, expired, discontinued or discounted items and supplier-refused goods are not eligible for voluntary return unless the RMA expressly states otherwise.

Requesting a return or making a claim

Email info@leftech.be or use the contact form. Always state your business name, order number, item number, quantity and reason. Wait for our written confirmation before shipping goods. Unauthorised shipments may be refused or returned at the sender's cost and risk.

Start your request

Include your business name, order number, item number, quantity, reason and relevant photographs. Wait for our written confirmation before returning anything.